As a partner with Liberty Leads, you have 4 calendar days from the time you receive a lead to request a refund. To request a refund, login to the partner portal and find the lead ID you would like refunded, then click Request Refund.
For any refunds please include as much detail as possible so our team can work quickly to verify the refund. When a refund is approved, the refund will be credited back to your account balance. You can view your available balance by logging into your account and viewing it in the header section. You may not request a refund for your account balance, but you may request a refund on any individual lead basis as detailed within this Refund Policy.
Refunds Can Be Granted For The Following Reasons:
1. Outside Area
The lead is outside your subscribed counties. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
2. Fake Lead/Spam
The lead is beyond a reasonable doubt a fake/spam lead. Please provide proof showing the property address and/or person does not exist in your refund request.
3. Vacant Land/Commercial Leads
There is no physical structure on the property or the property is used for solely non-residential purposes. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
4. Mobile Home In Park/On Rented Land
The lead is a trailer or mobile home that is not being sold with the land beneath it. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
5. Active MLS Listing - For Sale
If the property is actively listed "For Sale" on the MLS when the lead is delivered and has a listing agreement, the lead will be refunded. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property listing or any further information in your refund request.
If the property is not listed on the MLS and the property owner is an agent/realtor, that is a valid lead that will not be refunded. Further if a property is actively listed "For Rent" on the MLS, that will not be refunded.
6. Wholesaler Leads
Wholesalers are contract owners looking for a buyer of the property. They are not on title and therefore do not own the property. Please provide any available information to assist in the refund process.
7. Duplicate Leads
You have received the same lead as defined by the property address through our service in a 60 day period. We do not refund for a duplicate lead if the lead was generated from another source outside our system. When requesting a refund, include all duplicate lead ID’s relevant to that refund request.
8. Other
If you request a refund on a lead that does not fit in any of the categories above, please provide a detailed response as to why such a refund should be considered. Please provide any applicable documentation, links, or other information to support your request.
If a refund is denied and you would like to appeal, please email support @ libertyleads.net within 3 business days. Include the address and a brief summary of your case.